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Frequently Asked Questions

Ordering

1. How do I place an order?

To place an order on Loxtaz, simply browse our products, select the items you would like to purchase, add them to your shopping cart, and proceed to checkout. Follow the prompts to provide your shipping information, payment method, and billing information. Once your order is submitted, you will receive an order confirmation via email.

2. Can I change or cancel my order after it has been placed?

Yes, you can change or cancel your order. However, please note that changes or cancellations can only be made before the order has been shipped. To modify or cancel your order, please contact our customer support team at [email protected] as soon as possible.

Shipping

1. What is the shipping time?

The standard shipping time is 4-11 days, which includes a processing time of 1-3 days. The total delivery time is the sum of the processing time and shipping time.

2. What is the shipping rate and fee?

Shipping fee is $9.21 for all orders within the USA. Simply place your order and enjoy fast delivery of your items straight to your doorstep. If you have any questions about shipping or need more information, please contact us.

3. Can I track my order?

Yes, you can track your order by logging into your account and accessing the tracking information provided.

4. What should I do if my order is delayed or if the address is incorrect?

If your order is delayed or if the address is incorrect, please contact our customer support team at [email protected], and we will assist you in resolving the issue.

5. What should I do if my package is lost or damaged?

If your package is lost or damaged, please contact our customer support team at [email protected], and we will assist you in resolving the issue.

Return & Refund

1. What is your return policy?

Our return policy is outlined in detail in our Return & Refund Policy, which can be found on our website. If you are not satisfied with your purchase, you may return it within the specified time frame for a refund or exchange.

2. How do I initiate a return?

To initiate a return, please contact our customer support team at [email protected], and they will guide you through the return process.

3. How long does it take to process a refund?

Refunds are typically processed within 6-8 business days after we receive the returned item.

Payment

1. What forms of payment do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card.

2. Is it safe to use my credit card on your website?

Yes, our website is secure and encrypted to protect your personal and payment information. We prioritize the security and privacy of our customers.

3. Do you offer any discounts or promotions?

Yes, we offer discounts and promotions periodically. To stay updated on our latest promotions, sign up for our email newsletter or follow us on social media.

If you have any further questions, please feel free to contact our customer support team at [email protected]. We are always here to assist you!